Refund & Cancellation Policy

Last Updated: July 2026

At Shree Bodhisatvvam, we strive to ensure complete satisfaction with every order and session. This policy outlines our refund and cancellation terms for both physical products and online healing sessions.

1. Refund Policy for Physical Products

Scenario	Refund Eligibility	Timeline
Damaged/defective product received	Full refund or free replacement	5–7 business days after verification
Wrong product delivered	Full refund or correct product shipped	5–7 business days after verification
Order not received within estimated time	Full refund if not delivered within 15 days	5–7 business days after confirmation
Change of mind (unused, sealed product)	Refund minus shipping charges	7–10 business days after product return

To initiate a refund: Contact us via WhatsApp at +91 9737171090 or email shreebodhisatvvam@gmail.com within 7 days of delivery with your order ID and photos/description of the issue.

Non-refundable items: Opened or used products, custom/personalized orders, and products damaged by misuse are not eligible for refunds.

2. Cancellation Policy for Products

Orders can be cancelled within 2 hours of placing them by contacting us on WhatsApp.
Once an order has been shipped, it cannot be cancelled. You may request a return after delivery (see above).
Cancellations are processed as full refunds within 5–7 business days to the original payment method.

3. Refund & Cancellation Policy for Coaching Sessions

Cancellation 24+ hours before session: Full refund within 5–7 business days.
Cancellation less than 24 hours before session: 50% refund or one free reschedule.
No-show: No refund will be issued for missed sessions without prior intimation.
Personal Consultation (₹1,100): Cancellation 24+ hours before the session qualifies for a full refund. Cancellations under 24 hours receive a 50% refund or one free reschedule.

4. Refund Method

All refunds are processed through Razorpay to the original payment method (UPI, card, net banking, or wallet). Refund processing typically takes 5–7 business days, though your bank may take an additional 2–3 days to reflect the amount.

5. Contact Us

For any refund or cancellation requests:

Shree Bodhisatvvam
WhatsApp: +91 9737171090
Email: shreebodhisatvvam@gmail.com
Address: 10, Ashine, SVNIT Campus, Icchanath, Surat, Gujarat, India